Organizational Climate and Culture in the Vehicle Registration Center

Abstract

Within the Loja Municipal Vehicle Registration Center, it was recognized that organizational climate and culture are fundamental aspects that directly influence the performance and results of the work team, as well as the satisfaction and motivation of employees. The objective of this study was to determine the relationship between work climate and organizational culture. The research was designed as a non-experimental, correlational study, with a mixed approach combining qualitative and quantitative methods. The selected sample consisted of 30 servers from the Vehicle Technical Review Center (CRTV) of Loja canton. For data collection, a survey was applied to CRTV employees, valuable information was collected on the workers' perceptions and experiences in their work within the center, additionally, statistical tests were used for data analysis; additionally, an exhaustive bibliographic review on organizational climate and culture was carried out. The main results showed that employees reported good communication between bosses and employees, felt safe in their work, received support from their colleagues, felt responsible for their work, and considered that their performance was recognized and valued by their superiors. A good work environment, compliance with established standards, proper conflict resolution and identification with their work were also observed. Consequently, the results indicated a moderately positive perception on the part of the employees regarding the work climate and organizational culture of the Loja Municipal Vehicle Technical Review Center.